• Quick Buy or Ready to Ship items usually ship within 2-3 business days. 
• Stave Kit orders usually ship within 14-21 days.
• Built to Order fans usually ship within 30-45 days.
• If there is a significant delay, we will contact you by email.
• If you have a specific deadline, please reach out to our customer service hello@thefeatherfanshop.com before placing your order to discuss possibilities. Rush charges are applicable in most situations.

• After placing your order, you’ll receive two automated confirmation emails. The first will arrive shortly after your order is submitted and the second containing tracking information once your order has shipped. If you don’t see these emails in your inbox, try checking your spam or trash folder. All automated confirmation emails are sent to the email address you provide. Email addresses can’t be modified once you submit your order.
• Once your order has shipped, you’ll get an automated confirmation email from us containing tracking information.

Due to the custom nature of this product, refunds and/or exchanges are not offered. Any payment is considered acceptance of these terms of sale. Once shipped, all Sales Are Final.

We accept all of the following payment methods:- Visa, MasterCard, Discover, American Express, PayPal, Store Credit/Discount Codes

Our site pricing is truly the lowest we can go on most items. Bulk discounts are shown on products when they are applicable. If you are a designer or builder, you can apply for our wholesale program. If you’ve contributed to one of our charity or fundraising raffles, watch your email for personalized promotional codes. Sign up for our newsletter and watch our Instagram for quick buy or other promotional offers.

To use your code, enter it in the specified “Discount” section during check-out and click “Apply.” Only one promotional code may be used per order.

• Unless your state is specifically exempt from taxation, your purchase is subject to sales or usage tax. All tax calculations are based on the shipping address of your order; this includes orders shipping within Illinois.
• Your purchase is not exempt just because it is made over the internet or if the purchase is made from a location outside the United States

IF your order fits in our outside pickup box, we can offer local pickup. Please place your order and comment that you’d like this option. After the pickup, we will refund the cost of the shipping minus the box and packing fee.

• Quick Buy or Ready to Ship items can be cancelled prior to shipping.
• Stave Kit orders can be cancelled within 48 hours of the date and time on the order confirmation.
• Built to Order fans can be cancelled within 48 hours of the date and time on the order confirmation.
• Modifications to Stave Kit or Built to Order sets can be made within 48 hours of the date and time on the confirmation. 
• To cancel or modify an order, from your confirmation email, reply to our customer service email and we will make every effort to accommodate your request.

Free shipping is included for all U.S. orders!

Yes, all U.S. shipments are insured for the full amount of the order. Unfortunately, international orders are usually only covered at 50% of the purchase price.

• Signature is not required for Stave Kit orders. Please note that insurance does not cover loss or theft after the carrier has confirmed delivery. Make sure that you are shipping to a secure location or opt to route the package to a pickup point.
• Signature is required for Quick Buy, Ready to Ship and Built to Order items. You can request the signature requirement option be removed, however, that means you will incur the risk if the package is lost or stolen. It is best to make sure you are shipping to a location that someone can be available during the delivery window or route the package to a pickup point.

If you have not received your package—but tracking information shows that it was delivered—please contact hello@thefeatherfanshop.com and we will do our best to help you. We do not take responsibility for lost or missing packages that show successful delivery to the order address.

STOP! Before you open the package, take photos of all 6 sides to document the damage. Usually this does not mean that your order inside is damaged, but taking photos BEFORE you open the box is what carriers require if an insurance claim is submitted. If your items are damaged, from your confirmation email, reply to our customer service email with photos and we will work with you to resolve.

Orders that are refused at delivery are not refunded. Items that arrive back will be resold.

No, the shipping price that you see includes all taxes and duties. IF your local carrier attempts to collect additional fees, assume it is fraud and contact the carrier directly.

• Due to shipping restrictions, stave kits that do not include feathers can ship most places around the world. We are able to ship to the following countries with our special export licensing:

Australia
Austria
Bahamas
Belgium
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Jamaica
Kenya
Latvia
Lithuania
Luxembourg
Malta
Netherlands
New Zealand
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom
United States

As of writing this in July, 2026, we are a two-person part-time shop. We offer superior staves, fantastic fans and amazing accessories because we are passionate about our craft. While we will try our best to achieve your feathery dream, we ask that our customers come with realistic expectations for the materials and respect for the varied natural beauty of feathers. We take a lot of pride in what we produce and look forward to sharing our work with you.